Disputes (TenaBill)
Track Stripe payment disputes (chargebacks) filed against your customer charges — which ones need a response, which are under review, and how each was resolved.
Console: TenaBill merchant console → Finance → Disputes (/finance/disputes)
This page is a read-only summary. You still respond to a dispute — submitting evidence, accepting it, or otherwise — from the Stripe Dashboard, linked at the bottom of the page.
Status filter
Use the status dropdown to narrow the list to a single state: Needs response, Warning – needs response, Under review, Won, Lost, or Charge refunded. Leave it on All statuses to see everything.
Disputes table
| Column | Meaning |
|---|---|
| Dispute ID | The Stripe dispute identifier. |
| Status | Current stage of the dispute (see below). |
| Reason | The cardholder's or issuing bank's stated reason for the dispute, when Stripe provides one. |
| Amount | The disputed amount. |
| Evidence due | The deadline to submit evidence in Stripe. Shows Overdue if the date has passed, or a countdown badge when 3 days or fewer remain. |
| Created | When the dispute was filed. |
Status meanings
| Status | Meaning |
|---|---|
| Needs response / Warning – needs response | Action required — submit evidence in Stripe before the deadline or the dispute is automatically lost. |
| Under review | Evidence has been submitted and the card network is deciding the outcome. |
| Won | The dispute was resolved in your favor; the charge stands. |
| Lost | The dispute was resolved against you; the disputed amount (plus any dispute fee) was deducted from your payout. |
| Charge refunded | You refunded the charge, closing the dispute. |
A banner at the top of the page shows how many disputes currently need a response.
Responding to a dispute
Disputes are managed in the Stripe Dashboard, not in TenaBill — click the link at the bottom of the page to open dashboard.stripe.com/disputes in a new tab. Submit evidence (receipts, delivery confirmation, communication with the customer, your refund/dispute policy) there before the evidence-due deadline.
Troubleshooting
| Symptom | What to check |
|---|---|
| A dispute doesn't show up here yet | New disputes sync from Stripe on a short delay — check the Stripe Dashboard directly if you need it immediately |
| Evidence due shows "Overdue" | The deadline has passed in Stripe; the dispute will likely resolve automatically against you if evidence wasn't submitted |
| Status hasn't updated after responding in Stripe | Status updates arrive via Stripe webhook and can lag a few minutes; refresh the page |
| List fails to load | Use Retry; if it persists, check your connection |